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Policy

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Refund Policy

Produciamo solo prodotti naturali, così come da tradizione, tramandata di generazione in generazione, dalla famiglia Beneduce.


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info@ilbeneduce.it

081 833 3004

RETURNS

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Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Different types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are personal or health goods, hazardous materials, or flammable liquids or gases.

Other non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete the return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

There are some situations where only partial refunds are given: (if applicable)
* Book with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or has parts missing for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain number of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially sent.
Then contact your bank. There is often some processing time before the refund is posted.
If you have done all this and you have not yet received your refund, please contact us at info@ilbeneduce.it
Sale items (if applicable)
Only regular priced items can be refunded, unfortunately items on sale cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to change it with the same article, send us an email to info@ilbeneduce.it and send your article to: Via Raffaello, 16, Sant'Antimo, NA, 80029, Italy.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase, or the gift giver had the order shipped to be given to you later, we will send a refund to the gift giver and they will know about yours. made.
Shipment
To return your product, you must send it to: Via Raffaello, 16, Sant'Antimo, NA, 80029, Italy.

The shipping costs for returning the item are at your expense. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you can vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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